Frequently Asked Questions

1.What are your terms and conditions?

  • eZeebikes are intended for those 18+ years of age only.
  • eZeebikes disclaims all warranties with regard to the information included in its pages. In no event shall eZeebikes be liable for special, indirect or consequential damages in connection with the information contained within these pages or pages to which we provide links
  • The information contained in eZeebikes website pages may contain technical inaccuracies or typographical errors. We reserve the right to make changes and improvements to any information contained within these website pages, at any time and without notice. Electric Bicycles UK cannot be held responsible for any inconveniences caused by subsequent changes.
  • The information constrained in eZeebikes web pages may contain offensive or objectionable material.
  • eZeebikes makes no warranty, express or implied, including the warranties of merchantability and fitness for a particular purpose, or assumes any legal liability or responsibility for the accuracy, completeness, or usefulness of any information, apparatus, product, or process disclosed, or represents that is use would not infringe privately owned rights.
  • Reference herein to any specific commercial products, process, or service by trade name, trademark, manufacturer, or otherwise, does not necessarily constitute or imply its endorsement, recommendation, or favoring by eZeebikes.
  • The views and opinions of authors expressed herein do not necessarily state or reflect those of eZeebikes and shall not be used for advertising or product endorsement purposes.
  • eZeebikes does not promote, condone or advocate illegal activities.
  • eZeebikes cannot be held responsible for material on its website pages, or pages to which we provide links, which promote, condone or advocate illegal activities.

2.Where are your international offices?


Tel: 09-3685899

Add: 29 East St, Eden Terrace, Auckland 1010

Email: contact@ebiketeam.co.nz



Tel: 0227928724

Add: 106, Avenue Bois-de-la-Chapelle, 1213 Onex

Email: info@ezeesuisse.ch



Tel: (323)620-1480

Add: 5500 Palos Verdes Dr S, Rancho
Palos Verdes, California, 90275, United States

Email: enquiry@ezeebike.com



Tel: +603-32907579

Add: No.9, Jalan Wawasan 2C/KU7, Sungai Kapar Indah, 42200 Klang,
Selangor, Malaysia.

Email: enquiry@ezeebike.com



Tel: +8602157666097

Add: No. 259, Feng Yong Road, Qian Cun Town, Fengxian District, Shanghai.

Email: enquiry@ezeebike.com



Tel: +61894305500

Add: Bathers Beach House, 3/ 47 Mews Rd, Fremantle WA 6160

Email: john@ebikers.com.au

3.How do I contact a Representative?

You can refer to our representative HQ's or do email us at (enquiry@ezeebike.com).

4.Where can I test ride a Specialized Bike?

Most electric bike shops (and pedal cycle shops with a sideline in e-bikes) will allow you to call in for a test ride. Some places don’t mind if you walk in off the street while others prefer you to book ahead – call us at our designated International offices.

5.How do I update my account information?

We at eZeebike care about our customer’s privacy, and that is the reason when you buy a eZeebike you need to do Two Factor authentication. Firstly, please give your full details like your Full Name, Email address, Contact number, and address to your dealer. Then, send us the same details to enquiry@ezeebike.com, so that eZeebike International will also have a copy of your details for future warrantee purposes. Please do remember to ask your dealer on your eZeebike registration code.

6.Why should I register my bike?

This is to ensure you have a full International Warrantee from eZeebike International.

7.How do I register my bike?

Refer to your favorite Dealers, they will assist you on your ezeebike registration.

8.Do you do Home Delivery?

Please refer to your favorite Dealers, they will assist you on your ezeebike delivery. Additional delivery charges may apply.

9.How does Home Delivery work?

Refer to your favorite Dealers, they will assist you on your ezeebike delivery. Additional delivery charges may apply where necessary.